Sales capability audit
Account development and reward audit
Commercial quick scan
Sales process design
Portfolio Management
Selling to C-suite
Business Services
Evolving customer expectations are propelling digital transformation, yet businesses need to make sure the human touch is still in the equation.
Turning the existing business into an agile, high performing organization can be a challenge. Putting your customer at the heart of the change and having the right people doing the right thing, is key to success.
Why it is needed
Shifting business models, digital disturbance, het volstaat al lang niet meer om de beste/uitstekende (“great”) producten, diensten of medewerkers te hebben. De meest succesvolle bedrijven bouwen ook nog aan een lange termijn relatie met hun klanten dankzij grondige sector expertise en uitgekiende partnerships.
“outperforming” in de digitale wereld kan alleen door de beste klantenervaringen te bieden op het juiste moment, met het juiste verhaal en met de juiste mensen (of eventueel dit laatste vervangen door: met eenvoudige interne processen die de eigen medewerkers in hun werk ondersteunen).
What we do
We help business service organizations to create customer experiences that are digital, simple and tuned to what customers value. We offer a holistic approach that saves money, reduces complexity, builds commercial capacity and increases customer satisfaction.
We help business service organizations implementing a roadmap that enables Sales & Marketing use the challenges of the Digital Era to their advantage. We achieve significant performance improvements with a customer-centric methodology, frameworks, training, coaching and the use of technology to shorten sales cycles, maximize sales margins and conversion rates and reduce the cost of sales.