As HR and Sales Executives, it is your role to make sure your sales people use the right capabilities to meet customers’ expectations. But buyer needs are changing all the time, and today’s digitized customers are better informed than ever before. What Sales people traditionally learn in trainings, as well as the capabilities that got them on board years ago, might not be up to standard.
How can you be sure that Sales have what it takes and stay up-to-speed?
Here is a checklist of the top 10 crucial attitudes and capabilities your Sales need to meet the empowered customer’s expectations: